Refund policy

Return & Refund Policy

Thanks for shopping with FurriFingers!

If you are not entirely satisfied with your purchase, we're here to help.

We do accept returns or exchanges under the following circumstances.

If an item is damaged or defective then please ensure that you contact us immediately to resolve this issue at contact@furrifingers.co.uk

Contact us within: 3 days of delivery of the item arriving.

Dispatch items back to us using our return address within: 7 days of delivery and we will assess the item and get back to you right away.

But please get in contact with us if you have any problems with your order, we would be happy to help you sort out any issues you may have that can be resolved without the need to return the item.

The following items can't be returned or exchanged because of the nature of these items unless they arrive damaged or defective, we can't accept returns for:

Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Items on sale or purchased with gift cards

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We cannot process refunds until the item has been returned by the buyer.

Returns and exchange details

If you have any problems or concerns with the puppet, please start by sending us a message to resolve the issue. If the puppet is damaged in the shipping process, take the puppet in it's shipping box, along with your receipt to your local post office.

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Refund policy

We do accept returns or exchanges under the following circumstances.

Contact us within: 3 days of delivery of the item arriving.

Dispatch items back to us using our return address within: 7 days of delivery and we will assess the item and get back to you right away.

But please get in contact with us if you have any problems with your order, we would be happy to help you sort out any issues you may have that can be resolved without the need to return the item.

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We cannot process refunds until the item has been returned by the buyer.

Returns and exchange details

If you have any problems or concerns with the puppet, please start by sending us a message to resolve the issue. If the puppet is damaged in the shipping process, take the puppet in it's shipping box, along with your receipt to your local post office.

Policies

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Refund policy

We do accept returns or exchanges under the following circumstances.

Contact us within: 3 days of delivery of the item arriving.

Dispatch items back to us using our return address within: 7 days of delivery and we will assess the item and get back to you right away.

But please get in contact with us if you have any problems with your order, we would be happy to help you sort out any issues you may have that can be resolved without the need to return the item.

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We cannot process refunds until the item has been returned by the buyer.

Returns and exchange details

If you have any problems or concerns with the puppet, please start by sending us a message to resolve the issue. If the puppet is damaged in the shipping process, take the puppet in it's shipping box, along with your receipt to your local post office.

Policies

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